Current Vacancies

You will find below a list of current vacancies at One Sure:

_______________________________________________________________________________________________________

Quality Control Officer – Stoke

We are ideally looking for someone with the qualities below to work within the Quality Control Team in this technical and busy environment:

  • The ability to provide feedback in a constructive way to help develop staff.
  • Excellent communication skills both verbal and written
  • An excellent knowledge of insurance principles and products
  • Excellent people and rapport building skills
  • The ability to display professionalism and resilience constantly
  • The ability to identify trends
  • The ability to self-motivate and manage your own workload
  • Proficient in the Microsoft office suit
  • Excellent attention to detail

Your daily role will include but not be limited to:

  • Call checking employees on all insurance product types and providing detailed feedback on their calls/admin work.
  • Auditing competency assessments to ensure consistency with our company policies and procedures.
  • Ensuring that all staff members are performing to the best of their ability and are complying with company policies and procedures, FCA and DPA requirements.
  • Providing constructive feedback to staff to ensure they are continually developing and are aware of areas of improvement.
  • Ad hoc tasks as requested by the Quality Control Manager.

_______________________________________________________________________________________________________

Customer Service Advisor – Stoke


We are looking for passionate, confident communicators who are good listeners able to overcome objections and have a world of empathy for our customers when dealing with challenging conversations.

Your daily role will involve dealing with calls from our customers for a variety of reasons including changing their policy to a new car or discussing a missed payment. You don’t need to be an insurance expert; we’ll provide you with fantastic training to ensure you feel confident in every call you take.

As one of our customer advisors, you’ll be dealing with continual calls, so you’ll need to be resilient and upbeat. We’ll provide you with the support and motivation of your team leaders and colleagues to ensure that nothing will phase you!

The environment is fast paced and challenging yet fun, happy, and welcoming. There’s always something to make the working day a good one and we believe in a work life balance which is why we offer fantastic operating hours.
To work in our amazing team, you will have the following:

  • Genuine empathy
  • Good work ethic
  • Can do attitude
  • Attention to detail
  • Patience and resilience
  • Excellent telephone manner
  • Ability to listen
  • Ability to address customers issues confidently
  • A passion for customer satisfaction
  • Love to talk – it’s what we're about!
  • Solve problems and be analytical

______________________________________________________________________________________________________

Training Officer – Stoke

Due to our current growth and expansion, we are now looking to recruit the a training officer to ensure that all new starters and existing staff are trained to a high standard. We are ideally looking for someone with the qualities below to work with our fantastic Training Team in this fast paced, demanding, and challenging role:

  • The ability to train and coach a variety of different personalities
  • Excellent communication skills both verbal and written
  • The capability to use a variety of learning styles
  • The ability to train staff in the background of insurance
  • The skill to train staff on a variety of insurance and in-house systems including CDL
  • Excellent people and rapport building skills
  • The ability to display professionalism constantly
  • Extensive insurance knowledge
  • The ability to identify areas of underperformance and take the necessary steps to rectify these specific areas
  • Excellent problem-solving ability and a good eye for detail

Your daily role will include but not be limited to:

  • Providing new starters with full and thorough inductions both theory and software based
  • Completing initial sign off of new starters in all departments
  • Developing and delivering a suite of soft skills courses to enhance existing staff knowledge
  • Identifying gaps in knowledge through training needs analysis
  • Ensuring that all staff members are performing to the best of their ability and are complying with Company Policy and Procedure, FCA and DPA requirements
  • Providing constructive feedback to staff to ensure they are continually developing and are aware of areas of improvement
  • Developing detailed training plans for all departments
  • Completing quality control call checks on all areas of the business

_______________________________________________________________________________________________________

Job Types: Full-time, Permanent

 
Benefits for all job roles include:
  • 28 days holiday inc Bank holidays, increasing to 33 with length of service.
  • Day off on your birthday
  • Length of service bonus – after 2 years’ service in November £100 bonus per year
  • Company sick pay
  • HSF health plan
  • Paid for CII (Chartered Insurance Institute) qualification and continual learning and development.
  • Absence raffle each year
  • Auto enrol pension
  • Quarterly performance raffle
  • Discounts and benefit package with Wider Wallet