Onesure Recruitment

Current Vacancies

You will find below a list of current vacancies at One Sure:

Customer Service Advisor - up to £16,500

Here at One Sure Insurance we pride ourselves on delivering excellent customer service. First call resolution is key to ensure our clients receive the highest level of customer service. You will deal with a variety of calls and administrative duties from midterm adjustments to payment calls, requests for duplicate documents to adding drivers. Being polite, professional building rapport and first call resolution is important in this role.
 
We are ideally looking for someone with the below skills to work within our fast paced and busy Customer Service department:
 
Experience in a customer service environment
Motor vehicle insurance experience is an advantage
A brilliant telephone manner
The ability to build a rapport
Excellent verbal and written communication skills
The ability to resolve complaints professionally and in a timely manner
Excellent computer skills
The ability to provide a first call resolution on all calls
Cert CII qualified would be advantageous
 
Your daily role will include:
Taking all types of customer service calls and processing admin
Dealing with complaint calls
Complying with DPA (Data Protection Act), FCA (Financial Conduct Authority) and Company Policy and Procedure
Liaising with Insurers and other third parties
 
In return for the above we offer a competitive salary up to £16,500, a good bonus structure, excellent training, idyllic working hours and a positive and friendly working environment.
 

Senior PHP Developer - Salary From £30,000 up to £40,000 per annum.

Due to continued growth and development, One Sure Insurance are now looking to recruit a PHP programmer to join our expanding IT department. The ideal candidate will have a vast amount of industry knowledge and display a wide cross section of skill sets including but not limited to the below:
 
PHP, version 5+, focus on OOP (Object Oriented Programming)
CURL for external API intergration
MVC (Model View Controller) frameworks
Experience with My SQL queries
JavaScript, multi- browser, with focus on Firefox/Chrome, compatibility
JQuery + JQueryUI
Mootools
Twitter’s Bootstrap v2/3 JS modules
CSS, similar to JS requirement
Twitter’s Bootstrap v2/3
Linux command line/administration
XML, creating, extracting data and manipulation
XSLT
JSON
 
Working within this fast paced and pressurised team, the ideal candidate will be goal orientated and will understand the importance of meeting deadlines and have the ability to work alone whilst complimenting a highly skilled team.
 

Super User – basic salary up to £18,000
Due to our current growth and expansion we are now looking to recruit for Super Users to work in numerous departments. We are ideally looking for people with the below skills to work with the HR Manager and management team in this fast paced and challenging role:

•Excellent verbal and written communication skills
•The ability to resolve complaints professionally and in a timely manner
•Excellent telephone manner and the ability to deliver a high level of customer service
•Insurance experience in the motor industry
•Excellent time management skills
•Good computer skills 
•Flexibility and the ability to adapt to change quickly

Your daily role will include:
•Taking all types of calls in regards to a variety of insurance products in several departments and processing admin on a daily basis
•Dealing with escalated complaint calls both verbally and written
•Ensure compliance to the Company’s policies and procedures and regulatory bodies for example DPA, FCA. 

 
Credit Control Advisor – up to £19,000 basic salary – OTE £23,500
Due to business growth, we are now looking to recruit the above role within the Company, to ensure that any outstanding monies owed are collected. We are ideally looking for someone with the qualities below to work within the Credit Control Team in this testing, fast paced and dynamic environment
 
The ability to remain calm and professional when dealing with difficult customers
The skills to resolve issues and obtain money owed to the Company
An excellent eye for detail
The ability to be assertive when required
Excellent telephone manner
 
Your daily role will include but not be limited to:
Out bounding existing and past clients to obtain outstanding debts
Endeavour to recoup as much money owed to the Company as possible
Setting up payment plans to enable the Company to collect outstanding balances
Dealing with difficult customers and resolving complaints
Take incoming calls from clients wishing to make payments
Call third parties i.e. insurers to obtain figures and make referrals 
Processing any admin diary that is required
Reconciliation of insurer accounts
Create and manage repayment plans
Monitor Direct Debit payments/balances 
Issuing court proceedings to recoup monies owed

Sales Advisors – basic salary up to £17,000 – OTE £40,000

One Sure Insurance is one of Staffordshire’s most successful Insurance Brokers dealing in a variety of insurance products including motor trade, private car, commercial vehicle and home insurance. Due to our current growth and expansion, we are now looking to recruit motivated, professional and enthusiastic Sales Advisors to join our established team. We have vacancies in both our personal lines (car, van, bike and household) and commercial (motor trade, truck and SME) sales teams.

We are ideally looking for people with the below skills to work within our fast paced and challenging sales department:
•    Self motivated and able to work to and achieve a variety of targets
•    The ability to close a sale and overcome objections successfully
•    Excellent rapport building and communication skills
•    Good computer skills including the use of word, excel and outlook
•    Professional, polite and a desire to earn money
•    An excellent telephone manner and the ability to deliver a high level of customer service
Your daily role will include:
•    Taking inbound calls from clients wanting to obtain an insurance quotation
•    Making outbound calls to customers who have left details on our website to provide a quotation
•    Fact finding and data inputting onto our in-house computer system
•    Provide advice to clients on insurance products
•    Closing sales and overcoming any objections raised