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Support

If you have a question or need help, you may find the answer in one of our handy support guides here.

Frequently Asked Questions

What does the FCA mean in insurance and why is important?
What does the FCA mean in insurance and why is important?
What To Do If Your Car Is Impounded.
What To Do If Your Car Is Impounded.
Our Guide to Our Terms Of Business
Our Guide to Our Terms Of Business
How Do I Check A Car’s MOT History? 
How Do I Check A Car’s MOT History? 
How Can I Become A Motor Trader?
How Can I Become A Motor Trader?
What is Third-Party Car Insurance? 
What is Third-Party Car Insurance? 
Why Should I Use an Insurance Broker? 
Why Should I Use an Insurance Broker? 
Can Insurance Brokers Give Advice? 
Can Insurance Brokers Give Advice? 
How Do You Read and Understand an Insurance Policy?
How Do You Read and Understand an Insurance Policy?
Our Guide to Insurance Excesses.
Our Guide to Insurance Excesses.
What Insurance Do I Need To Be an Uber Taxi Driver?
What Insurance Do I Need To Be an Uber Taxi Driver?
Can I get motor trade insurance if I only trade part-time? 
Can I get motor trade insurance if I only trade part-time? 
Who Needs Motor Trade Combined Insurance For Premises?
Who Needs Motor Trade Combined Insurance For Premises?
Who Needs Motor Trade Insurance?
Who Needs Motor Trade Insurance?
How Do Driving Convictions Affect Insurance?
How Do Driving Convictions Affect Insurance?
Insurance Refusals, Cancellations And Voided Policies
Insurance Refusals, Cancellations And Voided Policies
How To Prove & Protect Your No Claims Bonus. 
How To Prove & Protect Your No Claims Bonus. 
What Is The Motor Insurance Database?
What Is The Motor Insurance Database?
How Do I Renew My Insurance?
How Do I Renew My Insurance?
How To Get a Green Card for Driving Abroad.
How To Get a Green Card for Driving Abroad.
How To Report Insurance Fraud.
How To Report Insurance Fraud.
How To Make an Insurance Claim.
How To Make an Insurance Claim.

Making Changes

How Do I Renew My Insurance?
How Do I Renew My Insurance?
How To Update the Motor Insurance Database (MID).
How To Update the Motor Insurance Database (MID).

Contact

How Do I Contact You?
How Do I Contact You?
How Do I Complain?
How Do I Complain?

Claims

What should I do if my vehicle breaks down? 
What should I do if my vehicle breaks down? 
How To Prove & Protect Your No Claims Bonus. 
How To Prove & Protect Your No Claims Bonus. 
How To Make an Insurance Claim.
How To Make an Insurance Claim.

Fraud Prevention

‘Crash For Cash’ Scams: What You Need to Know & How to Protect Yourself. 
‘Crash For Cash’ Scams: What You Need to Know & How to Protect Yourself. 
How To Spot an Insurance Scam.
How To Spot an Insurance Scam.
How To Report Insurance Fraud.
How To Report Insurance Fraud.

Payments

How To Make A Payment.
How To Make A Payment.
What To Do if Your Account Is In Arrears.
What To Do if Your Account Is In Arrears.

My Details

Can I get motor trade insurance if I only trade part-time? 
Can I get motor trade insurance if I only trade part-time? 
How To Update the Motor Insurance Database (MID).
How To Update the Motor Insurance Database (MID).

Accessibility & Support

How Do You Read and Understand an Insurance Policy?
How Do You Read and Understand an Insurance Policy?
Bereavement Support: What Happens to Insurance if Someone Passes Away?
Bereavement Support: What Happens to Insurance if Someone Passes Away?
What To Do if Your Account Is In Arrears.
What To Do if Your Account Is In Arrears.

Can’t find the support you need?

We’re Here To Help

While we pride ourselves on making insurance as simple as possible, sometimes you might find yourself still in need of help.

If you have a query about your policy or need some assistance, we’re always ready to support you.

CALL US:

01782 880140

Tell us if you’re not happy.

We’ll resolve your problem as soon as possible.

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