Accessibility and Support

Our website can be viewed on the following browsers:

• Internet Explorer 7.0 and above
• Chrome 3.0 and above
• Safari 3.0 and above
• Firefox 2.0 and above
• Microsoft Edge

Enlarged Fonts

Whether you use an Apple or a Windows PC, our font may be able to be made larger if your browser’s appearance settings and tools have this function.  

Alternatively, pressing CTRL (control) and + (the plus sign) will zoom in on the page to enlarge the font. 

To zoom out, press CTRL (control) and – (the minus symbol). 

Images

Where possible, the images on our website will have ‘alt text’. 

Alt text is read aloud by screenreaders and used by those who are partially sighted or blind.

If you require printed copies of your documents with enlarged font, we’ll send them to you via post. Contact us on 01782880140 with your requirements and have your policy reference number ready. 

Alternatively, you can contact us via email or post to request documents with larger fonts. 

You can send us a letter to:

Spitfire House
142-154 Congleton Road
Talke
Stoke on Trent
ST7 1LX

You can send an email to us via:

Complaints@onesureinsurance.co.uk

If you require changes to your policy due to having been registered as disabled, please get in touch with us on 01782880140. We’ll make the adjustments you need to support you.

Money struggles and the stresses of life can sometimes take a toll on mental health. 

If you’re ever struggling with your mental health and need someone to speak to, contact the following organisations:

• Mind – 0300 123 3393
• Campaign Against Living Miserably (CALM) – 0800 58 58 58  
• Samaritans – 116 123

Please let us know if circumstances change and you’re having difficulties paying your premium. Contact our dedicated Customer Services team on 01782880140.

The sooner we’re notified, the easier it will be for us to support you through this difficult time and determine any alternative arrangements, such as a payment plan, that can be made.

There are many resources dedicated to advising those experiencing financial difficulty, such as:

• National Debt Line – 0808 808 4000
• Step Change  – 0800 138 1111 
• MoneyHelper (formerly Advice UK) – 0300 500 5000 
• Citizens Advice – 08001448848

For more information about arrears and late payments, check out our guide: What To Do If Your Account Is In Arrears.

With the policyholder’s permission, we can allow a friend, family member or third party to speak to us on their behalf and assist on the phone. 

Before the call, the policyholder must give written permission along with their name and reference number via email or via phone on  

You can send an email to us via:

Complaints@onesureinsurance.co.uk

At One Sure Insurance, we strive to make our website as accessible as possible. We’re committed to ensuring you get the information and support you need. Don’t hesitate to reach out to us if you need to report a change of circumstances or need assistance.