Making a Claim

Our dedicated claims team is available round the clock, every day, to assist you. 

If you need to make a claim, you can find the direct contact number for our claims team corresponding to your specific insurance type above.

We always recommend that customers contact us within 24 hours of an accident and have their relevant information readily available. 

However, we understand that this period can be extremely stressful and overwhelming. If you’re experiencing difficulties in locating any necessary documents or information, our team will provide step-by-step guidance to ensure you have everything you need.

You will see an increase in your insurance after a claim. If you’re not at fault for the reason why you’re making a claim, you may experience less of a hike in price than if you were directly responsible.

Insurers will investigate a claim to see who is at fault by collecting information from all parties involved. 

From these accounts, they are usually able to cross reference information from the statements provided in order to determine who is at fault. 

If more evidence is needed, they may need to check CCTV and any dashcam footage, if available.

Unfortunately, your no-claims discount can be reduced if you make a claim.

The amount that you lose tends to depend on how many times you make a claim. 

For example, if you have to make one claim after an incident, the reduction could be reduced by around two to three years. If more claims are made, more years will be subtracted accordingly.

Claiming on insurance can seem daunting, but we’ll ensure the process is as smooth as possible. Our claims team will do everything they can to guide you through the process. 

When you call our claims team, they’ll ask you to explain what happened in as much detail as possible and the damage caused. 

If you’re worried about forgetting anything, it’s always worth jotting down some useful bullet points to jog your memory.  

We’ll also ask you for the following details, so it would be useful to have these ready before the call:

• Your name and address
• Your policy number
• Your customer reference number
• The name and address of the other driver
• When and where it happened – try to be as specific as possible.
• If you’ve involved the police, we’ll need the crime reference number. 
• If there were witnesses or passengers, please have their details ready such as car registration, name, contact details and address.
• Tell us if you have photos of the damage or any dashcam footage – we’ll instruct you further on where to send it.