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Kathy McMullan

Head of Customer Contact

With over 25 years of experience in financial services, Kathy joined One Sure in 2017 as our Head of Customer Services. She has completed a certificate in regulated insurance and both IF1 and IF5 certificates, the equivalent of a CII. Contact centres and change management are Kathy’s expertise. She loves to sink her teeth into a challenge while also positively motivating her team to go the extra mile.

A pile of £10, £5 and £20 bank notes.
  • Kathy McMullan
  • •
  • 27, November
How To Make A Payment.

A woman sat on the edge of her sofa, on the phone looking concerned
  • Kathy McMullan
  • •
  • 22, November
How Do I Contact You?

Discover who you need to call and where to send your queries.

A yellow mini parked in front of a building
  • Kathy McMullan
  • •
  • 21, November
How Do I Renew My Insurance?

Learn more about our renewal process and when to renew.

A birds eye view of European Roads
  • Kathy McMullan
  • •
  • 17, November
How To Get a Green Card for Driving Abro...

Lorem Ipsum is simply dummy text of the printing and typesetting industry.Lorem Ipsum is s...

A hand holding a phone above a laptop
  • Kathy McMullan
  • •
  • 17, November
How Do I Complain?

If you're not happy with our service, we want to know. Find out how to complain here.

A royal blue scooter parked in front of a vibrant green hedge
  • Kathy McMullan
  • •
  • 11, November
How To Make an Insurance Claim.

Here we'll explain all about the claims process.

Other Blog Posts

A star fish on a beach with the tide in the background.
One Sure Urges Brits To Check Travel Adv...

Discover how FCDO travel advice may affect your tra...

Recovery truck driver, Vicky, dressed in her orange high vis coat, stands near her truck
Celebrating Female HGV Drivers On Intern...

Meet 34-year-old recovery truck driver Vicky Hollan...

Three women dressed in black and beige smile while holding up their gift cards
One Sure Gives Away FREE Costa Gift Card...

Discover why everyone was full of beans in our loca...

Maisie the XL Bully wearing a tutu
National Dress Up Your Pet Day

To celebrate National Dress Up Your Pet Day, we're ...

The One Sure team wearing Christmas jumpers
Christmas Jumper Day At One Sure

It’s beginning to look a lot like Christmas in ou...

Insurance Times Awards Logo And Award Category
One Sure Insurance Wins at The Insurance...

It's official: we won an Insurance Times Award 2023...

Santa writing a list with a quill
Santa Please Renew Here!

With Christmas coming, we're issuing an urgent appe...

A red car parked on the side of the road in snow filled forest
Our Top Five Winter Driving Tips.

Steer clear of danger this winter with our recommen...

A woman in the driver's seat, wearing a monochrome sweater, with her hand on the steering wheel and the other posed on her dashboard.
How To Save Money On Your Car Insurance

Discover how you can save money on your premium wit...

Staff inside and office conversing and working on laptops and computers.
Insurance Fraud Remains High Since The P...

Insurance scams have sharply risen since 2020. Here...